kurir89 FAQ

During registration on kurir89, you provide your username, email address, mobile number, and password. We use this information to create and secure your account. After registration, we require identity verification (KYC): a valid government-issued ID, a proof-of-address document (utility bill, rental agreement, or bank statement dated within the past three months), and a selfie holding your ID. This verification process typically completes within one to three business days. We store all documents securely and encrypted. Your email and mobile number are used for account recovery, support communication, and important notifications about your account status.

On the login page, click the "Forgot your password?" link. Enter your username or email address, and we will send a password-reset link to your registered email. Open the link (valid for 24 hours) and choose a new password. Your new password must be at least 8 characters long and include uppercase letters, lowercase letters, numbers, and symbols. If you do not receive the reset email within a few minutes, check your spam folder or contact our support team. Do not share your password reset link with anyone.

kurir89 supports deposit ranges that vary by payment method. E-wallets (DANA, e-wallet, mobile banking, local payment, online payment) typically have lower minimum and maximum limits per transaction, while e-wallet and virtual accounts (mobile banking, local payment, online payment, e-wallet) may allow higher single deposits. Minimum deposits are usually in the range of small denominations suitable for casual users, while maximum single transactions depend on your payment provider's limits. Your account's cumulative account preferences may also depend on your verification status. For specific limits on your chosen payment method, view the deposit screen on kurir89 or contact our support team.

Withdrawal requests on kurir89 are reviewed within one business day. After review, your funds are transferred to your chosen payment method — e-wallets (mobile banking, local payment, online payment, e-wallet, mobile banking) and local payment typically process within one to two hours, while virtual accounts (online payment, e-wallet, mobile banking, local payment) may take one to three business days depending on your bank. Processing times are subject to verification windows and payment provider processing schedules. Large or unusual withdrawals may require additional verification and take longer. You will receive an email notification when your withdrawal is approved and again when funds have been sent to your payment method. If your withdrawal has not arrived after the expected timeframe, contact our support team.

Our weekly cashback offer provides a percentage return on qualifying losses during a calendar week (Monday through Sunday). The offer is automatically applied to eligible accounts after the week closes — you do not need to claim or enter a code. Cashback is credited to your account balance as a bonus and may be subject to standard playthrough requirements before withdrawal. Specific offer terms, percentage rates, and eligibility criteria are displayed on the promotions page of kurir89. Offers may vary by account status or region. For details on current or upcoming cashback promotions, check the kurir89 promotions section or contact support.

Before your first session on kurir89, review the Rules of Engagement section specific to your chosen game category. For our sportsbook (Liga 1, Piala AFF, Champions League, badminton, MotoGP), understand how odds are calculated, what market types are available, and how bets are settled. For live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger), learn the card values, hand rankings, betting limits, and how the dealer conducts the game. For slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), review the paytable, special symbols, bonus features, and return-to-player percentages. For esports (Mobile Legends, Free Fire, PUBG Mobile), understand tournament structures and how esports bets are settled. Game rules are accessible via the info icon on each game page or in the Help section of kurir89.

kurir89 uses industry-standard SSL encryption to protect all data transmitted between your device and our servers. Your personal information (identity documents, address proof, payment details) is stored in encrypted databases with restricted access. We do not share your data with third parties except as required by law or to process your payments and withdrawals. Our security practices include regular audits and compliance with applicable data-protection regulations. You are responsible for keeping your password and account credentials confidential. If you suspect unauthorized access to your account, change your password immediately and contact our support team. Review our Privacy Policy for complete details on data collection, storage, and usage.

Our support team responds to in-app chat queries during business hours, typically within one business day. Email inquiries are answered within one to two business days. Response times may vary during peak periods or holidays (such as Idul Fitri or Idul Adha). For urgent account issues (suspected unauthorized access, payment disputes), use the in-app chat to escalate your query. Include your username, account email, and a clear description of the issue so we can assist you quickly. Our support team is available in English and communicates via in-app chat, email, and account messaging. Check your notification settings to ensure you receive support responses promptly.